Terms of service
TERMS & CONDITIONS
Last Updated: April 27, 2026
ROYAL BOX MAKING JEWELLERY & GIFT BOX L.L.C. maintains the LUXDU ecommerce website, the “Site”. These Terms & Conditions, the “Terms”, govern your access to and use of the Site and any purchase made through it.
By accessing or using the Site, placing an order, or purchasing any product from LUXDU, you agree to be bound by these Terms.
LUXDU offers premium leather jewellery boxes, gift boxes, packaging items, and related products.
SECTION 0 – MANDATED UAE ECOMMERCE DISCLOSURES
Governing Law: Any purchase, dispute, or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the United Arab Emirates.
Accepted Cards & Currency: Visa or MasterCard debit and credit cards in AED will be accepted for payment.
Displayed Price & Currency: The displayed price and currency at the checkout page will be the same price and currency printed on the transaction receipt, and the amount charged to the card will be shown in your card currency.
Sanctioned Countries: We will not trade with or provide any services to OFAC and sanctioned countries.
Records Retention: Cardholders must retain a copy of transaction records and the Site’s policies and rules.
Account Security: Users are responsible for maintaining the confidentiality of their account details.
The statements above are restated within relevant sections below for clarity and enforcement.
SECTION 1 – OVERVIEW
This website is operated by LUXDU, a brand under ROYAL BOX MAKING JEWELLERY & GIFT BOX L.L.C. “LUXDU”, “we”, “us”, or “our” refers to ROYAL BOX MAKING JEWELLERY & GIFT BOX L.L.C. and its ecommerce operations.
LUXDU offers this Site, including all information, tools, products, and services available from the Site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting the Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms, including any additional terms and policies referenced herein or available by hyperlink.
These Terms apply to all users of the Site, including browsers, customers, vendors, merchants, and contributors of content.
We may update, change, or replace any part of these Terms by posting updates to this page. Your continued use of or access to the Site following the posting of changes constitutes acceptance of those changes.
SECTION 2 – ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your Emirate or country of residence, or that you are the age of majority and have given consent to allow any of your minor dependents to use this Site.
You may not use our products or services for any illegal or unauthorised purpose. You may not, in the use of the Service, violate any applicable laws, including intellectual property, copyright, and ecommerce regulations.
You must not transmit worms, viruses, malware, or any code of a destructive nature.
A breach of these Terms may result in immediate termination of your access to the Service.
Minors: Customers under the age of 18 should not register as users of the Site and should not transact on or use the Site.
SECTION 3 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content, excluding credit card information, may be transferred unencrypted and may involve transmissions over various networks or changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, access to the Service, use of the Service, or any contact on the Site through which the Service is provided, without express written permission from us.
SECTION 4 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We aim to provide accurate and updated information on the Site. However, we are not responsible if information made available on the Site is inaccurate, incomplete, or not current.
The material on this Site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate, complete, or timely sources of information.
SECTION 5 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify, suspend, or discontinue the Service, or any part or content thereof, without notice.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
SECTION 6 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the Site. These products or services may have limited quantities and are subject to return or exchange only according to our Refund & Return Policy.
LUXDU products may include premium leather jewellery boxes, gift boxes, packaging items, customized packaging, branded packaging, and related products.
We have made every effort to display as accurately as possible the colours, materials, textures, dimensions, and images of our products. However, we cannot guarantee that your device’s display of any colour, leather finish, texture, or material appearance will be fully accurate.
Product images are for representation purposes. Minor variations may occur due to lighting, screen settings, material batches, handmade finishing, leather texture, production process, or packaging specifications.
We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
We also reserve the right to limit the quantities of any products or services that we offer.
All descriptions, product specifications, and prices are subject to change at any time without notice.
We reserve the right to discontinue any product at any time.
SECTION 7 – CUSTOMIZED, PERSONALIZED, AND MADE-TO-ORDER PRODUCTS
Some LUXDU products may be customized, personalized, branded, or made to order.
This may include, but is not limited to:
- leather jewellery boxes with logos, initials, names, or brand marks;
- custom gift boxes;
- branded packaging items;
- special-size packaging;
- customized colours, materials, inserts, finishes, or structures;
- packaging designed according to customer specifications.
Customers are responsible for reviewing and approving all submitted details, including names, initials, logos, artwork, dimensions, colours, and specifications.
Once production has started, customized, personalized, branded, or made-to-order products may not be cancelled, returned, exchanged, or refunded unless they are proven to be defective or incorrect due to our error.
We are not responsible for customer-approved spelling mistakes, incorrect artwork, wrong dimensions, low-resolution files, incorrect colours, or inaccurate specifications provided by the customer.
SECTION 8 – PAYMENTS
Accepted Cards & Currency: Visa or MasterCard debit and credit cards in AED will be accepted for payment.
Displayed Price & Currency: The price and currency shown at checkout will appear on your transaction receipt, and the amount charged to your card will be shown in your card currency.
Billing Accuracy: You agree to provide current, complete, and accurate purchase and account information.
You agree to promptly update your account and other information, including your email address, billing address, shipping address, and payment details, so that we can complete your transactions and contact you as needed.
We reserve the right to refuse or cancel any order, limit or cancel quantities purchased per person, household, account, or order, and notify you using the contact details provided at the time the order was made.
For more details, please review our Refund & Return Policy.
SECTION 9 – PAYMENT CONFIRMATION
Once payment is made, a confirmation notice will be sent to the customer via email within 24 hours of receipt.
Where available, and if a valid mobile number is provided, you may also receive SMS, WhatsApp, or courier notifications related to your order.
Your confirmation may include:
- order number;
- payment reference;
- amount paid;
- currency;
- billing and delivery details;
- items purchased.
The transaction receipt will reflect the same price and currency shown at checkout.
If you do not receive a confirmation within 24 hours, please check your spam or junk folder. If it is still not found, contact us at:
Please include your name, order number if available, order value, and time of purchase.
SECTION 10 – DELIVERY
Our standard delivery time is generally 5 to 6 days, depending on delivery location, product availability, order volume, and whether the order includes customized or made-to-order items.
Delivery timelines are estimates and may be affected by public holidays, courier delays, high-demand periods, remote locations, customs procedures where applicable, or circumstances beyond our control.
Once an order is dispatched, delivery updates may be shared through email, SMS, WhatsApp, courier tracking, or other available communication channels.
SECTION 11 – OPTIONAL TOOLS
We may provide access to third-party tools, platforms, payment gateways, courier systems, analytics tools, or ecommerce features over which we neither monitor nor have full control.
You acknowledge and agree that we provide access to such tools “as is” and “as available”, without warranties, representations, or conditions of any kind and without endorsement.
We shall have no liability arising from or relating to your use of optional third-party tools.
SECTION 12 – THIRD-PARTY LINKS
Third-party links on this Site may direct you to websites, services, or platforms not affiliated with us.
We are not responsible for examining or evaluating the content, accuracy, availability, policies, or practices of third-party websites.
We will not have any liability or responsibility for third-party materials, websites, products, or services.
SECTION 13 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you send specific submissions such as reviews, testimonials, contest entries, product feedback, images, videos, or comments, or if you voluntarily send creative ideas, suggestions, proposals, plans, or other materials, you agree that we may use them without restriction.
We may edit, copy, publish, distribute, translate, and otherwise use in any medium any comments or submissions that you forward to us.
We are under no obligation to:
- maintain comments in confidence;
- pay compensation for comments; or
- respond to comments.
You agree that your comments will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.
SECTION 14 – PERSONAL INFORMATION
Your submission of personal information through the Site is governed by our Privacy Policy.
Please review our Privacy Policy for details on how we collect, use, disclose, and protect your personal information.
SECTION 15 – ERRORS, INACCURACIES, AND OMISSIONS
From time to time, there may be information on our Site or in the Service that contains typographical errors, inaccuracies, or omissions.
These may relate to product descriptions, pricing, promotions, offers, shipping charges, delivery timelines, availability, product colours, dimensions, materials, or other details.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.
SECTION 16 – PROHIBITED USES
In addition to other prohibitions set forth in these Terms, you are prohibited from using the Site or its content:
- for any unlawful purpose;
- to solicit others to perform or participate in unlawful acts;
- to violate any international, federal, local, or UAE laws and regulations;
- to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate;
- to submit false or misleading information;
- to upload or transmit viruses, malware, or malicious code;
- to collect or track the personal information of others;
- to spam, phish, pharm, pretext, spider, crawl, scrape, or use automated data extraction tools;
- for any obscene, immoral, or fraudulent purpose;
- to interfere with or circumvent the security features of the Service or any related website.
We reserve the right to terminate your use of the Service for violating any prohibited uses.
SECTION 17 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results obtained from use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods or cancel the Service at any time, without notice.
You expressly agree that your use of, or inability to use, the Service is at your sole risk.
Except as expressly stated by us, the Service and all products and services delivered to you through the Service are provided “as is” and “as available”.
In no case shall LUXDU, ROYAL BOX MAKING JEWELLERY & GIFT BOX L.L.C., our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.
SECTION 18 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless LUXDU, ROYAL BOX MAKING JEWELLERY & GIFT BOX L.L.C., and our parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand made by any third party due to or arising out of:
- your breach of these Terms;
- your violation of any law;
- your violation of the rights of a third party;
- your misuse of the Site or Service;
- incorrect or unauthorised content, artwork, branding, or specifications submitted by you.
SECTION 19 – INTELLECTUAL PROPERTY
All content on the Site, including logos, images, product photography, text, designs, graphics, icons, layouts, product names, packaging designs, and digital materials, is owned by or licensed to LUXDU and/or ROYAL BOX MAKING JEWELLERY & GIFT BOX L.L.C., unless otherwise stated.
You may not copy, reproduce, modify, distribute, display, publish, sell, or exploit any Site content without prior written permission from us.
For customer-submitted logos, artwork, names, or brand assets used in customized orders, the customer confirms that they own the rights or have obtained permission to use such materials.
The customer is solely responsible for any claim arising from unauthorised use of third-party trademarks, logos, artwork, or intellectual property submitted to us for customization or production.
SECTION 20 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law.
The unenforceable portion shall be deemed severed from these Terms, and such determination shall not affect the validity and enforceability of the remaining provisions.
SECTION 21 – TERMINATION
These Terms are effective unless and until terminated by either you or us.
You may terminate these Terms at any time by ceasing to use the Site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice.
You will remain liable for all amounts due up to and including the date of termination.
SECTION 22 – SANCTIONS COMPLIANCE
We will not trade with or provide any services to OFAC and sanctioned countries.
We reserve the right to cancel orders, refuse service, or restrict transactions where required by applicable sanctions, trade restrictions, or compliance requirements.
SECTION 23 – RECORDS & ACCOUNT SECURITY
Records: Cardholders must retain a copy of transaction records and the Site’s policies and rules.
Account Security: You are responsible for maintaining the confidentiality of your account, password, login details, and for restricting access to your account.
You agree to accept responsibility for all activities that occur under your account or password.
SECTION 24 – GOVERNING LAW
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United Arab Emirates.
Any purchase, dispute, or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the UAE.
SECTION 25 – CHANGES TO TERMS
You can review the most current version of these Terms at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our Site.
Your continued use of or access to our Site or the Service following the posting of any changes constitutes acceptance of those changes.
SECTION 26 – CONTACT INFORMATION
Questions about these Terms should be sent to:
ROYAL BOX MAKING JEWELLERY & GIFT BOX L.L.C.
Brand: LUXDU
Email: cs@luxdu.ae
Address: Royal Box Factory Bldg. No. 1, Road 35, Sharquat, Al Ain, United Arab Emirates
LUXDU is committed to providing a trusted ecommerce experience for premium leather jewellery boxes, gift boxes, packaging items, and related products.