Privacy policy
PRIVACY POLICY
Last Updated: April 25, 2026
ROYAL BOX MAKING JEWELLERY & GIFT BOX L.L.C. (“we”, “our”, or “us”) owns and operates the LUXDU ecommerce website, the “Site”. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the Site, purchase our products, or communicate with us.
By accessing or using the Site, you agree to this Privacy Policy.
Mandated UAE Ecommerce Privacy Statements
- “All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.”
- “The LUXDU website will not pass any debit/credit card details to third parties.”
- “The LUXDU website takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, the LUXDU website cannot guarantee the security of any information that is disclosed online.”
1. WHO WE ARE
LUXDU is an ecommerce brand operated by ROYAL BOX MAKING JEWELLERY & GIFT BOX L.L.C.
Our company details are:
ROYAL BOX MAKING JEWELLERY & GIFT BOX L.L.C.
Royal Box Factory Bldg. No. 1, Road 35,
Sharquat, Al Ain,
United Arab Emirates
All orders, transactions, and communications made through the LUXDU website are processed under the ownership and management of ROYAL BOX MAKING JEWELLERY & GIFT BOX L.L.C.
2. INFORMATION WE COLLECT
We collect personal data to fulfill orders, provide customer service, and improve your shopping experience.
The information we may collect includes:
- Contact Information: name, phone number, email address, and delivery address.
- Order Information: billing details, shipping details, payment confirmations, order history, and transaction records.
- Account Data: username, login credentials, saved addresses, and account preferences.
- Shopping Activity: products viewed, cart data, wishlist items, and purchase history.
- Technical Data: IP address, browser type, device information, cookies, and usage statistics.
We do not store, sell, rent, or lease credit/debit card details or personally identifiable information to third parties. We also do not pass payment card details to unauthorised external parties.
3. HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
Order Fulfilment & Delivery
To process your order, confirm payment, prepare your products, and arrange delivery. Our typical delivery time is 5 to 6 days, depending on location, order volume, and product availability.
Account Management
To create and maintain your account, save your preferences, manage order history, and support order tracking.
Customer Support
To respond to inquiries, complaints, return requests, refund requests, or other customer care needs.
Marketing & Offers
With your consent, we may send updates about new collections, product launches, promotions, or special offers.
Fraud Prevention & Security
To protect our customers, business, website, and payment systems from fraud, misuse, unauthorised access, or malicious activity.
Service Optimisation
To analyse website traffic, improve the user experience, and enhance our ecommerce services using cookies, analytics tools, and similar technologies.
4. COOKIES & SIMILAR TECHNOLOGIES
We use cookies and similar technologies to:
- remember your preferences and cart contents;
- analyse traffic patterns and website behaviour;
- improve website performance and usability; and
- serve relevant promotions, product suggestions, and advertisements.
You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
5. DISCLOSURE OF INFORMATION
We may share limited personal data only when necessary for the following purposes:
Service Providers
With trusted service providers such as ecommerce platforms, payment gateways, delivery partners, logistics providers, IT service providers, and customer support tools, strictly to operate the Site and fulfil your orders.
Legal Requirements
When required to comply with applicable laws, regulations, court orders, lawful requests, or to protect our rights, safety, property, and customers.
Marketing & Analytics Tools
With third-party tools such as advertising platforms, analytics platforms, or retargeting services to improve marketing performance and website experience. Sensitive payment card details are never shared for these purposes.
We do not sell or trade personal data to unrelated third parties.
6. PAYMENT INFORMATION & SECURITY
Payments are processed through secure third-party payment gateways. We do not store full credit/debit card details on our systems.
The LUXDU website will not pass any debit/credit card details to unauthorised third parties.
We apply administrative, technical, and physical safeguards to protect your personal information. These may include secure payment processing, access controls, website security tools, and other hardware and software methodologies.
However, no online transmission or storage system can be guaranteed as fully secure. Therefore, while we take appropriate steps to protect your information, the LUXDU website cannot guarantee the absolute security of information disclosed online.
7. YOUR RIGHTS
Depending on your location and applicable law, you may have the right to:
- request access to your stored personal data;
- correct or update your information;
- request deletion of your data, subject to legal or contractual requirements;
- withdraw consent for marketing communications; and
- lodge a complaint with a relevant supervisory authority.
To make a request, please contact us using the details provided in the Contact Us section below.
8. DATA RETENTION
We retain personal data only for as long as necessary to:
- provide our services;
- fulfil orders;
- process returns and refunds;
- resolve disputes;
- maintain business records; and
- comply with legal, accounting, and regulatory obligations.
Retention periods may vary depending on the type of data, the purpose of processing, and applicable legal requirements.
9. INTERNATIONAL TRANSFERS
Your data may be processed in other countries where our technology partners, ecommerce platforms, payment providers, or service providers operate.
Where applicable, we take appropriate steps to ensure that such transfers are protected by safeguards consistent with recognised data-protection standards.
10. CHILDREN’S PRIVACY
Our services are not intended for children under the age of 16.
We do not knowingly collect personal data from minors. If you believe that a minor has provided personal data through our Site, please contact us and we will take appropriate steps to remove such information.
11. ACCOUNT & RECORDS
Account Security
You are responsible for maintaining the confidentiality of your account login details and for all activities carried out under your account.
Transaction Records
Cardholders should retain copies of transaction records, order confirmations, and the Site’s policies and rules.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
The “Last Updated” date at the top of this page reflects the latest version. Any material changes will be posted on this page and, where appropriate, notified to you.
13. CONTACT US
For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
ROYAL BOX MAKING JEWELLERY & GIFT BOX L.L.C.
Brand: LUXDU
Address: Royal Box Factory Bldg. No. 1, Road 35, Sharquat, Al Ain, UAE
Email: cs@luxdu.ae
Website: https://luxdu.ae
LUXDU is committed to providing a trusted, secure, and reliable ecommerce experience for premium Leather jewellery boxes, gift boxes, packaging products, and related items.